The Failure? Mr. Santos was ANGRY at the employees. There were lots of tears, slumped shoulders, and stress. The Fix-it. Twine is ready and available at the shed where the customers can get it easily and Mr. Santos acknowledges the limitations and gifts of the employees.
~Welcome to the Farm~
It is very exciting to the Santos Family Farm Employees when a customer comes in. There is an invisible "bell" at the gate entrance. When a customer drives in the bell goes off. It sounds like three voices yelling "Mom, someone is here, someone is here!" On the first day, maybe the second day too, (it's all such a blur) the children would run out to the customer's car and open their door for them.
We have now trained the employees that some people don't LIKE children. Some people don't like valet tree service. Some people might be on the phone when they drive up to the farm and don't appreciate noses and fingerprints pressed into the glass of their car windows.
We now welcome all our visitors with waves and welcomes from the shop, allowing them time to get out of their car - OR not.
~That's an ugly tree~
A lovely family came in - good friends - and picked out a unique tree. That is what is so wonderful about a tree farm, all the trees are unique. Well, one of the employees commented on it. "That is an ugly tree. It looks like a Charlie Brown Tree. You sure like ugly trees."
Thankfully, these were good friends with a sense of humor. The employees really are so helpful and these little things are funny and no big deal. What IS a big deal is the prideful stress the bosses experience and pass on to the employees. The Failure? Pride. Lack of a sense of humor. Tension. The Fix-it? Relax and smile. What a fix-it. We laugh a lot more and come home much less fatigued.
Well, I could go on and on, but I've got to get breakfast on the table...maybe if I stop blogging I will have time to clean the kitchen before we dash out to the farm. Happy day to you!